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Free shipping🤝 worldwide + 20% off 🎁discount on first purchase🌻
Free shipping🤝 worldwide + 20% off 🎁discount on first purchase🌻

Refund Policy

REFUND POLICY

Thank you for shopping with us! We strive to provide high-quality women's fashion and home decor products. If you’re not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns

  • Eligibility: Items can be returned within [14/30] days from the date of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, and certain home decor items like custom-made or personalized products. Please check the product description for specific return restrictions.

  • Return Process: To initiate a return, please contact our customer service team at [info@flowersareforever.co.uk] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back to us.

2. Refunds

  • Processing Time: Once we receive your returned item, it will be inspected and processed. Refunds will be issued within [7-10] business days to the original method of payment. You will receive a confirmation email once your refund has been processed.

  • Shipping Costs: Original shipping costs are non-refundable. If your return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.

  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

3. Damaged or Incorrect Items

  • Report Issues: If you receive a damaged or incorrect item, please contact us at [info@flowersareforever.co.uk] within [7] days of receipt. Include photos of the damaged or incorrect item and your order number. We will provide instructions for a replacement or a full refund.

4. Sale Items

  • Final Sale: Items purchased on sale or with a discount may be marked as final sale. Please review the product description carefully. These items are not eligible for return or refund.

5. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

  • Email: [info@flowersareforever.co.uk]
  • Phone: [+44 7950 123116]

Thank you for choosing [Luxeelegance]! We appreciate your business and are here to help with any issues you may have.